WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE, OR ISN’T WHAT I ORDERED?

If you have received products which you did not order or a damaged/defective product please do not take out the product from the original packaging. We will arrange collect back from you.

We would recommend you to contact our Customer Service team at 012 633 5634 or email to cs@greencotton.my and let the representative know the details of your package.

Our Customer Service team would also require you to fill a form and provide visual evidence (e.g photo, video) of the products in order to expedite the process.

Petron dispute and return form

CAN I EXCHANGE MY PRODUCT(S) IF IT DOES NOT FIT ME?

Yes, you can, but with terms and conditions.

WHAT ARE THE CONDITIONS FOR RETURNING MY PRODUCT(S)?

You can return your order within 7 days of receiving it. If you received items from one order in several parcels, the 7-days return period begins on the day you received the last parcel.

General Return Conditions:

In order for a return to be accepted, it must meet the following conditions:

1) The product must be unused and unworn.

2) The product must be in its original state and packaging.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products.

Please Note:

1) You will be responsible for paying your own shipping costs for returning your item.

2) Shipping cost is non-refundable.

3) Please be ensure once your exchanged item is ready to ship we will inform you for the shipping cost.

CAN I EXCHANGE MY PRODUCT(S)?

We are unable to exchange the products you ordered online that is being ship to your preferred delivery address.

WHAT DO I DO IF MY QUESTION ISN’T COVERED HERE?

If you cannot find the answer to your question here, we recommend you to contact us via

1) Email: cs@greencotton.my

2) Call at: 012-633-5634 (Yi Hui)

Our advisors will be happy to assist you.